Service Outage Info
General Information

If your TV, phone or internet isn't working, there are a few simple fixes you can try.


Check for reported outages:

Before you try any fixes, check if a service outage has been reported in your area by clicking here.

If there is a reported outage in your area please know we're already working hard on getting your service back up and running, so there's no need to contact us.

If there are no reported outages in your area but your service is down, you can troubleshoot using the following tips.

Troubleshooting Tips
  • Make sure you haven't missed any payments on your account:

    Late or missed payments can cause an interruption of service.

  • Check your connections:

    Make sure there are no loose plugs and the outlets and circuit breakers are working.

    To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure.

    Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) if it's plugged into a cable box, VCR, DVD player or gaming system.

  • Check all of your TV's:

    If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your home. If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV.

  • Try rebooting your cable box:

    Follow the reboot instructions for the cable box you have:

    Scientific Atlanta Cable Box
    Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Count to 5, then plug it back in. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". This may take 3-5 minutes. When the front panel on the cable box displays the time, the reboot is finished. Now turn on your TV. There may be a slight delay while the menu screen loads.

    Samsung HD Cable Box
    Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Count to 5, then plug it back in. It may take 3-5 minutes to reboot. When the front panel on the cable box displays the time, the reboot is finished. Now turn on your TV. There may be a slight delay while the menu screen loads.

  • Try rebooting your modem:

    You can easily perform a manual reboot by unplugging your modem and plugging it back in. Simply unplug your modem from the electrical outlet. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one.

    Plug the modem back in and wait until it has fully restarted. This can take a few minutes. If you are using a battery backup, reconnect the modem to the battery and wait 30 seconds for the lights to come on. Check your internet connection by opening a web browser window.


Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? To get text updates and/or manage your contact information click here.



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You may be experiencing a loss of Optimum service.

We understand that this is very frustrating and we're working extremely hard to get you back up and running as quickly as possible. We'll be sure to update you on our progress. We thank you for your patience and are very sorry for the disruption.

Your service should be up and running.

But if you're experiencing an outage, you can troubleshoot using the following tips:

If you are not back up and running, please contact customer support.

Your TV, phone and internet are up and running properly.

But if you encounter a service disruption in the future, you can troubleshoot using these tips.

We're unable to retrieve outage information at this time, please try again later.

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